Mavella Account & Data Deletion
How to delete your Mavella account and associated data, in the app or by contacting us.
You can ask us to delete your Mavella account and the personal data associated with it at any time. This page explains how.
Delete your account in the app
- Open Mavella and sign in.
- Go to your account settings.
- Choose Delete account and follow the confirmation steps.
Account deletion is available within the app where supported by your app version. If you don’t see the option, update Mavella to the latest version or use the email option below.
Request deletion by email
If you can’t access the app, email support@netixerai.com from the email address linked to your Mavella account and ask us to delete your account. We may need to verify that the request comes from the account owner before we act on it.
What is deleted
Deleting your account is designed to remove your account and the personal data associated with it, such as your profile, pregnancy and baby details, tracking history, reminders and AI conversation history.
If you have a question about a deletion request, contact us at support@netixerai.com.
Information we may keep
Some limited information may need to be retained where required or permitted by applicable law — for example, records of transactions for tax and accounting purposes, or information needed to prevent fraud, resolve disputes or enforce our terms. Any information we keep is limited to what is necessary for those purposes.
We keep personal information only for as long as it is needed for the purposes described in this policy — for example, to provide the service while your account is active — and for any longer period required or permitted by applicable law, such as to meet legal, tax or accounting obligations, resolve disputes or enforce our agreements. When information is no longer needed, we delete or de-identify it.
Subscriptions are separate
Deleting your Mavella account does not cancel a Mavella Pro subscription purchased through Google Play or the App Store. Cancel it in your store account first to stop future charges. How to cancel
Delete specific information without closing your account
You can edit or remove individual entries from your history in the app. For other requests, email support@netixerai.com.
Page last updated September 22, 2026